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3.9 | 15 Reviews

5.0 cu. ft. Smart Front Load Washer with Load & Go™ XL Plus Dispenser

Whirlpool WFW9620HW

Available in 2 Color(s)

Features

  • Load & Go™ XL Plus Dispenser
  • Smart Appliance
  • Remote control with the Whirlpool® app
  • Schedule wash cycle

Quick Specs

  • Type: Washer
  • Style: Front Loading
  • Fuel: Electric
  • Width: 27"
  • Height: 38.625"
  • Depth: 33.25"
  • Energy Star Rated: No
  • Laundry Capacity: 5.0 cu. ft.
  • Steam Cycle: Yes

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Image Feature

Smart Appliance

Care for your family from your smartphone or tablet.

Image Feature

Remote control with the Whirlpool® app

Stay in control and connected from anywhere. The Whirlpool® App lets you set, start or pause the wash cycle and track progress when you're away, so you can manage laundry day right from your smartphone.

Load & Go™ XL Plus Dispenser Skip steps with the Load & Go™ XL Plus dispenser. Simply add detergent and fabric softener once and skip refills for 40 loads. 2 You'll even get notifications when it's time to refill. 3

Smart Appliance Care for your family from your smartphone or tablet.

Remote control with the Whirlpool® app Stay in control and connected from anywhere. The Whirlpool® App lets you set, start or pause the wash cycle and track progress when you're away, so you can manage laundry day right from your smartphone.

Intuitive Controls Let the washer guide you to the right cycle combinations or customize up to 35 of your own to get the right type of fabric care for whatever you're washing.

Touchscreen Get instant access to the settings you use most with a touchscreen that learns, adapts and suggests customized presets based on your family's routines. Create and save up to 30 of your own favorite cycles for even more customized care.

12-Hour FanFresh® Option Keep clothes fresh for up to 12 hours after the wash cycle has ended. A built-in fan activates after the wash cycle is over, tumbling clothes for up to 12 hours so you can finish laundry when you're ready.

Steam Clean Option Get help removing everyday stains with the Steam Clean option, which gets deep into fabrics with increased wash action and heat.

Sanitize Cycle The Sanitize cycle uses increased water temperature to eliminate 99.9% of common household bacteria 15 .

Single Load Dispenser Use the single load dispenser when you want to wash with a different detergent than the one currently in the Load & Go™ dispenser. Additional compartments for bleach and fabric softener make sure any additives get dispensed at just the right time during the cycle.

Voice control with a compatible voice-enabled device 12 (U.S. only). Keep up with laundry no matter what you've got on your hands with simple voice commands using a compatible voice-enabled device. 12 U.S. only.

Schedule wash cycle Schedule your washer so your clothes are ready for the dryer. Use the Whirlpool® app to tell the washer when you'll be home so it starts and ends the cycle on your schedule.

#1 in Customer Satisfaction in the J.D. Power 2020 Laundry Appliances Satisfaction Study 13 13 For J.D. Power 2020 award information, visit jdpower.com/awards.

Our largest capacity front load washer at 5.0 cu. ft. Fit more in a single load with our largest capacity front load washer at 5.0 cu. ft.

Wash and Dry Option Let the washer keep laundry moving for you by adding this option to select wash cycles. After washing ends, it uses hot air to tumble dry clothes right in the washer. 4

Match Washer cycle with Dryer cycle Get the right kind of dry for your load. The Whirlpool® app will suggest the dry cycle that matches the wash cycle you used.

Quick Wash Cycle Your small, lightly soiled loads will be clean in as little as 15 minutes with the Quick Wash cycle. 5

Cold Wash Cycle Give your most vibrant colors the care they need with the Cold Wash cycle that adjusts wash actions and time, combined with gentle temperatures, to provide optimal fabric care.

Presoak Option The Presoak option lets you skip soaking outside of the washer. Extra time is added in the washer before the wash cycle, which starts automatically when the option is complete.

Coming soon: Voice control with a compatible voice-enabled device Coming soon: Automatically reorder your favorite laundry supplies so you never run out by connecting the Whirlpool® app with your Amazon account. Your device can track how much inventory you have on hand and ship you a replacement order when you're running low. Your family will always have the supplies they need when they need them. 6

Assign a task Manage laundry day from anywhere by assigning family members the next laundry step from the Whirlpool® app. Send customized text messages for transferring a load to the dryer or folding clean clothes.

Coming soon: Amazon Dash Replenishment 14 Coming soon: Automatically reorder your favorite laundry supplies so you never run out by connecting the Whirlpool® app with your Amazon account. Your device can track how much inventory you have on hand and ship you a replacement order when you're running low. Your family will always have the supplies they need when they need them. 6 14 U.S. only.

Scan-to-Connect Technology You don't need to be a tech expert to connect your new appliance. Simply open the Whirlpool® app, add your appliance and follow the guided experience to get up and running quickly. 7

Personalized quick tips The Whirlpool® app delivers quick tips to make sure your family's laundry gets the care it deserves while helping laundry day go more smoothly.

Favorite Cycles Save your favorite cycles under any name and edit at any time. Access Favorite Cycles from the Whirlpool® app to send laundry cycles to your washer and start the load remotely.

Download & Go™ option Get the right clean for your clothes by downloading specialty cycles from the Whirlpool® app for items like activewear, swimwear, sleeping bags and more with the Download & Go™ option. 8

Enhanced troubleshooting Get immediate support for quick solutions by using your smartphone or tablet to access troubleshooting videos within the Whirlpool® app.

Nest Learning Thermostat® Integration Save the time you spend re-washing damp clothes left in the tub when you sync your smart washer with the Nest Learning Thermostat®. It learns when you're away and turns on the 12-Hour FanFresh® option so clothes stay fresh. 9

Control Lock Mode Use the Whirlpool® App on your smartphone or tablet to remotely disable the control panel to avoid unintended use.

Specialty Cycles Get the right clean for your clothes by downloading Specialty Cycles from the Whirlpool® app for items like activewear, swimwear, sleeping bags and more.

Smart grid compatible This smart washer is smart grid compatible to help you reduce household energy costs. Select Smart Delay in the Whirlpool® app to avoid running a cycle during peak hours.

Clean Washer with Affresh® Cycle Get a notification to run the Clean Washer with affresh® cycle every 30 washes. 10 Use an affresh® Washer Cleaner tablet or liquid chlorine bleach to thoroughly clean the inside of your washer.

Laundry Pedestals 11 Raise your washer for easier loading and unloading. Optional laundry pedestals 11 also provide space-saving storage for detergent, fabric softener and other supplies.

Smooth Wave Stainless Steel Wash Basket Give clothes the care they need with the sleek pattern of the stainless steel wash basket that gently guides them.

Laundry Pedestals Compatible Raise your washer for easier loading and unloading. Optional Laundry Pedestals 11 also provide space-saving storage for detergent, fabric softener and other supplies. (Sold separately.)

An American Company for Over 100 Years Whirlpool Corporation started in 1911 as a small company in Benton Harbor, Michigan. Today we are a global home appliance business selling products around the world. We are proud of our American heritage and ingenuity that have driven innovation for over 100 years.

Expanded Finishes Choose from traditional finishes like White and Chrome Shadow or elevate your laundry space with the rich, matte look of Black Shadow.

Features

  • Load & Go™ XL Plus Dispenser
  • Smart Appliance
  • Remote control with the Whirlpool® app
  • Schedule wash cycle
  • Intuitive Controls
Dimensions
Capacity 5.00
Depth 33-1/4 in
Depth With Door Open 90 Degree 54-7/8 in
Height 38-5/8 in
Minimum Height 38-5/8 in
Net Weight 240 lbs
Width 27.0 in
Appearance
LCD Touch Screen Yes
Window Yes
Details
Dispense System Detergent, Fabric Softener & Bleach
Drum Material Stainless Steel
Hoses Included 4ft 4in Drain Hose Included
Interior Light LED
Cycles and Options
Number of Wash Cycles 35
Certifications
Energy Star® Qualified No
IWF 4-7/10
UL Yes
Electrical
Power Cord Included Yes
Controls
Automatic Temperature Controls Yes
Location of Controls Front
Compatibility
Connectivity Amazon Alexa, Android, Google Assistant, iOS, Nest
Works With WiFi, App, Remote Access, Voice Controlled
Options
Number of Washer Options 12
Refinements
Features Sanitize Cycle
Features
Pedestal Options WFP2715HC, WFP2715HW, WFP2715HBK
Stackable Yes
Exterior
Lid/Door Lock Yes
Lid/Door Swing Left
Modifiers
Delay Start Yes
Number of Rinse Options 2
Number of Soil Levels 3
Number of Spin Speeds 5
Pre Soak Yes
Soil Selections Heavy, Normal, Light
Spin Speed Selections Medium, Extra Fast, Fast, Off, Slow
Temperature Selections Cool, Warm, Hot, Extra Hot, Cold

Quick Specs


  • Appearance

  • Type: Washer
  • Style: Front Loading
  • Fuel: Electric

  • Dimensions

  • Width: 27"
  • Height: 38.625"
  • Depth: 33.25"

  • Features

  • Energy Star Rated: No
  • Laundry Capacity: 5.0 cu. ft.
  • Steam Cycle: Yes

Whirlpool Buy More Save More Delivery and Installation Allowance

Offer Expires: 10/27/2021 to 12/8/2021 Must be postmarked by: 12/8/2022

Enjoy exclusive rebate savings with purchase of qualifying Whirlpool appliances. Rebate form must be postmarked by 12/8/2022.

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Load and Go

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Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

3.9 out of 5

73% of reviewers recommend this product.

5 Stars

Love my Whirlpool washer!!

Nana times 5 12/3/2019

My previous whirlpool washer blessed our large family for 20 years! Now we r enjoying this amazing washer and so thankful for the technology! My phone tells me when my clothes are finished washing!
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Satisfied

Lizz88 11/19/2019

I've had this washer for close to a month now, and so far, I've been extremely pleased with the experience. I moved into a new house without appliances and was glad to get this installed right away because we've had to do a ton of washing of blankets and towels and other things used in the packing process. I thought the auto detergent dispenser would be a nice perk but overall not a big deal. However, I've come to really appreciate this feature as it really makes starting a load of laundry take two seconds. In two clicks I can run down and get a new load going in between conference calls, no problem. As someone who works from home, this is a game changer. I wasn't sure what to expect with the mobile app connection. We didn't have internet right away, but the minute we did I made an effort to get my machines connected. It is nice to have my phone notify when a load is finished, or check how long is left. As long as the door hasn't been opened to the machine, you can also send commands to the unit to do xyz additional washing. Mostly, this has been a convenience, but in all honestly, it's something I could definitely live without as I'm not doing much remotely with my laundry. Having the app reminders are nice, though, because my units are in the basement. I could probably turn the chime loud enough to hear upstairs without a problem, but I prefer the notice on my phone. You also have to set the machine to accept remote directives again with each load (not to get the status updates, just to perform any actions). This is a small hassle, but I have to wonder if maybe I'm just missing the setting which allows this indefinitely. Lastly, since we were doing so much laundry with kind of grubby moving blankets etc., I noticed my machine looking a bit dirty with attached lint/hair/etc after 10+ loads (and believe it or not, the machine itself brought this to my attention... it was right). I bought the Affresh washing machine cleaning tablets, and I have to say I found it to be very effective. I'll try to keep the habit up of using those monthly and/or as needed to keep the machine in top condition. Overall, as long as it continues performing as it has been, I'll continue to be a very satisfied customer.
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

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1 Stars

Customer Service? No its "Customer Punishment!"

Wesley C 11/13/2019

We were very excited to purchase this washer. The large capacity and remote capabilities were very appealing. We had it delivered and installed the beginning of October. Initially all of the functionality was as promised. Lots of cycle options, the massive detergent storage was a great feature. However from the very beginning the remote app was disappointing. Every time I would start the app and connect to the washer the app would quit. It would stay connected the second attempt but after reading others comments it's clear this is a common issue. Whirlpool hasn't updated it's app to correct this and it's disappointing they don't care to fix such a well documented issue. The app issue was livable with so we just got used to this. The real disappointment was when the washer stopped working this Veteran's Day weekend. Error code F4E4. After preforming the recommended hard reset and not solving the machines error I called in for warranty service. This is where it just gets mind-boggling. Whirlpool only uses one authorized service provider for warranty work in the Metro DC area! They were not able to schedule a tech to come out and "evaluate" the issue for nearly 2 weeks! They also have told me the techs do not carry parts and only come out to diagnose the issue. They will then order parts and return at a later time. It's possible we will be out for 3-4 weeks on a machine that cost us over 1200 dollars and has been in service 5 weeks! Whirlpool needs to get their act together! Having only one service provider for a major metropolitan area is completely unacceptable. There is literally nothing we can do but sit and wait. We will now be paying a lot of money for remote laundry services just so our family has clean clothing for the next month. Assuming Whirlpool responds to this we will be pursuing a complete return and refund for this machine. Thisr new model clearly has issues and isn't reliable. Their customer service is more like customer punishment! Run away from this machine! Go with a model that's been out for longer and with a manufacturer who takes more pride in customer service!
Originally posted on Whirlpool.com

No, I do not recommend this product

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4 Stars

Great machine

rick1509 11/4/2019

Bought this machine and works great, sensors are top notch. Clothes comes out clean and well spin. Only problem is with XL plus dispenser as since I removed and tried to fill, closing the lower drawer will not close, so unable to use
Originally posted on Whirlpool.com

Yes, I recommend this product

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1 Stars

WARNING DO NOT BUY WHIRLPOOL PRODUCTS

Neverbuywhirlpool 10/31/2019

I am writing to warn anyone who is considering on purchasing a product from this company. Let me tell you my story I bought a Washer 5 weeks ago. It broke already I then waited 6 days for my service call. On the day of the call I was notified that their call center employee did not take down my correct address. The appointment was booked on Monday and I received a call on Friday the day of the scheduled service call. I asked why I was not notified earlier in the week and they said they did not have an answer for me. They issued me a $150 dollar check due to their incompetence. I still had to miss another day of work however since I booked Friday off to be home. On Monday the Technician comes in and finds out that the part needed to fix it will now need to be ordered. I get a call the next day and he says that the part in NO WHERE IN NORTH AMERICA. I now am required to wait 10 business days just to see if they can track down the part to my BRAND NEW machine in Europe or Asia. Then if they have the part I have to wait until it is shipped. Did I mention this machine is 5 weeks old? I will now be without a washer for 5 weeks and no one at Whirlpool cares or is willing to stand by their product. In all my life I have never dealt with a company who legit doesn't care about a proper resolution. I will miss 3 days of work countless hours calling in to get it fixed and oh ya I have to go to the Laundromat to do my Laundry. You have been warned proceed at your own discretion. Oh and here is the best part if they don't have the part after 10 days worldwide I get a new Machine. But I just have to be without a machine for 3 weeks so they can save a few dollars
Originally posted on Whirlpool.com

No, I do not recommend this product

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5 Stars

I happy I bought a whirlpool washer great product

John jasmine 10/27/2019

I'm happy I bought a whirlpool look at several washer and this one had the best reviews it was true
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

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3 Stars

Good concept, poor execution of WiFi

bigsmooth469 9/18/2019

It took hours to get one of my washers connected to WiFi. Support was awful. There's no integration with many standards such as Alexa
Originally posted on Whirlpool.com

No, I do not recommend this product

 Incentivized Review

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5 Stars

Great machine

Mikey 66 8/20/2019

Would Recommend drain hose thou was to short has to extend , but overall great machine
Originally posted on Whirlpool.com

Yes, I recommend this product

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5 Stars

Easy to use

Bowersx6 7/27/2019

We bought our washer nearly a month ago and with a large family it works great for us
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Great Features

JODA 7/8/2019

Very nice and very easy to use. It looks great in my new laundry!
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

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4 Stars

Has alot of options

Dolpfan18 7/3/2019

This washer I about a month ago to replace a previous whirlpool washer. Took some time getting use to the touch screen and looking and flipping thru allbthe setting options. But over all quiet (unless on super fast spin rinse cycle) and does the job. Bonus with the fan fresh option, for when you start a load of laundry and then run errands.
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

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1 Stars

Good Washer But Beware of the Documentation

Tully34 6/21/2019

The washer does a great job washing, but the Use and Care Guide available as a download on the Whirlpool website is incorrect. It specifies that this washer has a specific Wash and Dry feature. However, after receiving the washer, we found that the physical Use and Care Guide that came with the washer was different than the one published on the Whirlpool website, and the washer DID NOT have a specific Wash and Dry feature. It only has the FanFresh feature. The FanFresh feature was not what we anticipated. It appears to be a fan that stays running after the wash cycle is finished coupled with very short periods of the drum tumbling. The fan sounds like it stays running the entire time, but the drum only tumbles for about 10 seconds every 5 minutes or so. It is disappointing when a person does the proper due diligence of reading the user manual only to find out that the published user manual is incorrect.
Originally posted on Whirlpool.com

No, I do not recommend this product

5 Stars

Love load and go!

Aronnisch 6/13/2019

I find it amazing how much better my laundry experience is just by eliminating the step of addin detergent. Take all the guesswork out of it. Have already used download and go for special cycles and have created some favorites. Fan fresh takes all the stress out of not being able to get to the washer right away as well. Coming from an old KitchenAid front load washer I love how quiet this one is and the increased capacity.
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Good washer

Momof2boys1girl 5/16/2019

I've had my washer for about a week and love it. The Bluetooth app is really cool. I get alerts when my wash cycles are done. It also has a fan that helps prevent mildew so you can start laundry before bed and not worry about it sitting overnight.
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Options are limitless.

MTR,LLC 5/14/2019

Meeting your load requirements never had so many options. The auto soap and fabric softener feature is the bomb!
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

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